Praising Bank of America’s automated phone-based customer service

We are traveling internationally, and I needed to tell my bank that we have travel plans so they can monitor for fraudulent activity. I called Bank of America, and the conversation went like this: BofA automated system: Good morning! Please tell me the last four digits of your debit card. … I speak the digits … *BofA system*: Good morning, Mr. Dulin, I see you … Continue reading Praising Bank of America’s automated phone-based customer service

Banking Technology is in Dire Need of Standartization and Openness

A few weeks ago Investors Bank in New Jersey overhauled their systems. As a result Mint became incompatible with Investors and Investors customers could no longer view their account in Mint. There is anecdotal evidence1 that Mint uses the Yodlee platform2 for the integration. As it turns out, there is no standard mechanism by which external applications can work with banks. Yodlee’s own page states: Through … Continue reading Banking Technology is in Dire Need of Standartization and Openness