You have a product. You have a service. You have a business plan. Now you want to leverage technology and build a relationship with your customers by offering them an app. I am here to talk you out of it. Nobody wants an app You may feel like you are extending your brand to your customers' smartphones by giving them an app. In reality, however, … Continue reading Nobody wants your app
When Amazon Echo with Alexa service came out in November 2014 I was skeptical. A speaker with voice recognition seemed like an unneccessary oddity. When a friend of mine purchased one in 2015 I had a chance to play with it but was unimpressed still. Alexa SDK has been open to third party developers for a year now. As a software engineer it is important … Continue reading What I learned from using Amazon Alexa for a month
We are traveling internationally, and I needed to tell my bank that we have travel plans so they can monitor for fraudulent activity. I called Bank of America, and the conversation went like this: BofA automated system: Good morning! Please tell me the last four digits of your debit card. … I speak the digits … *BofA system*: Good morning, Mr. Dulin, I see you … Continue reading Praising Bank of America’s automated phone-based customer service
