I write about my career, politics, software engineering, cycling — not all in that order. All opinions are mine.
You have a product. You have a service. You have a business plan. Now you want to leverage technology and build a relationship with your customers by offering them an app. I am here to talk you out of it. Nobody wants an app You may feel like you are extending your brand to your … Continue reading Nobody wants your app
When Amazon Echo with Alexa service came out in November 2014 I was skeptical. A speaker with voice recognition seemed like an unneccessary oddity. When a friend of mine purchased one in 2015 I had a chance to play with it but was unimpressed still. Alexa SDK has been open to third party developers for … Continue reading What I learned from using Amazon Alexa for a month
We are traveling internationally, and I needed to tell my bank that we have travel plans so they can monitor for fraudulent activity. I called Bank of America, and the conversation went like this: BofA automated system: Good morning! Please tell me the last four digits of your debit card. … I speak the digits … Continue reading Praising Bank of America’s automated phone-based customer service
